Legal
PAIA manual
Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPIA).
Last updated: 3 November 2026
1. About this manual
This manual explains what records Synkx (Pty) Ltd holds and how to ask for access to them. Synkx is a private body under PAIA. It provides Sage software sales, implementation, support, training, data services and reporting.
2. Contact details
| Company | Synkx (Pty) Ltd, registration number 2019/378999/07 |
|---|---|
| Head of the private body and Information Officer | Contact using the details below |
| info@synkx.co.za | |
| Telephone | +27 11 516 0589 |
| Address | Unit 23C, 1st Floor, South Block, Sheldon Place, 6 Lone Close, Lonehill, Sandton, Johannesburg, 2191 |
| Website | www.synkx.co.za |
3. The Information Regulator's Guide
The Information Regulator publishes a Guide on how to use PAIA and POPIA. You can get it from the Regulator:
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Email: enquiries@inforegulator.org.za
- Website: inforegulator.org.za
A copy is also available from our Information Officer on request.
4. Records available without a request
The following are available on this website: product and service information, our privacy policy, website terms, cookie policy, legal notice and this manual. We have not published a notice under section 52 of PAIA.
5. Records kept under other laws
Where applicable, we keep records under laws including:
- Basic Conditions of Employment Act 75 of 1997
- Companies Act 71 of 2008
- Compensation for Occupational Injuries and Diseases Act 130 of 1993
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Employment Equity Act 55 of 1998
- Income Tax Act 58 of 1962
- Labour Relations Act 66 of 1995
- Protection of Personal Information Act 4 of 2013
- Skills Development Levies Act 9 of 1999
- Tax Administration Act 28 of 2011
- Unemployment Insurance Act 63 of 2001
- Value-Added Tax Act 89 of 1991
6. Records we hold, by subject
| Subject | Examples |
|---|---|
| Company | Registration documents, resolutions, statutory registers |
| Finance and tax | Financial statements, accounting records, invoices, tax records |
| Staff | Employment contracts, payroll, leave and training records |
| Customers | Contact details, quotations, agreements, support records |
| Suppliers | Agreements, contact details, invoices |
| Operations and IT | Policies, licences, system and security records |
| Marketing | Enquiries, marketing consents and opt-outs |
7. How to request access
- Complete Form 02, Request for Access to Record, from the PAIA Regulations, 2021. It is available from the Information Regulator's website or our Information Officer.
- Send it to our Information Officer by email, post or hand delivery.
- Give enough detail to identify the record, and state the right you want to protect or exercise and why the record is needed for it.
- If you act for someone else, include proof of your authority.
- We will answer within 30 days, or tell you if this period must be extended as PAIA allows. Our decision and any fees are given on Form 03.
Prescribed request and access fees may apply. They are set out in the PAIA Regulations. A request fee does not apply when you ask for your own personal information.
8. Grounds for refusal
PAIA requires or allows us to refuse access in certain cases, including to protect a third party's privacy, commercial or confidential information, safety, legally privileged records, and research information.
9. If you disagree with our decision
There is no internal appeal against a private body's decision. You may complain to the Information Regulator on Form 05 or apply to court within the periods PAIA sets.
10. Processing of personal information
| Purpose | To provide and support our services, respond to enquiries, administer staff and suppliers, meet legal duties, and market to people who may receive marketing. |
|---|---|
| Data subjects and information | Customers and prospects: names, contact details, company and billing details, support history. Staff and applicants: identity, contact, banking, tax, employment and qualification details. Suppliers: contact, banking and contract details. People in customer systems: records we process on a customer's instructions. |
| Recipients | Sage, service providers acting for us, professional advisers, banks, SARS and other authorities where required. |
| Cross-border transfers | Some cloud services may store information outside South Africa, subject to section 72 of POPIA. |
| Security | Access controls, encrypted connections, backups, anti-malware, confidentiality obligations and operator agreements. |
11. Your POPIA rights
You can object to processing or ask us to correct or delete personal information using the forms in the POPIA Regulations, which are available from our Information Officer or the Information Regulator. See our privacy policy.
12. Availability and updates
This manual is on our website and can be inspected at our office during business hours. We update it when needed. The latest version is always on this page.